Resource CenterHelp & Support
How can we help?
Short answers, a guide to each module, and a person on the other end when you need one.
Try “payroll”, “billing” or “password”.
New here
Start with these four.
- 01
Set up your profile
Add your name, photo and timezone so approvals and mentions reach the right person.
Settings → Profile
- 02
Invite your team
Add colleagues by email and give each a role. Every member uses one seat.
Settings → Users
- 03
Open your first project
Create a project, link its grant, and track tasks, documents and spend together.
Project → All Projects
- 04
Find anything fast
Press ⌘K, or Ctrl K on Windows, to jump to any page, record or action.
Command menu
Guides
Find your way around each module.
Projects
Plan work, run tasks on a board or list, keep documents with the project, and report programs and impact.
Sidebar → Project
Grants & Fundraising
Track awards and their reporting dates, record gifts and pledges, and run campaigns.
Sidebar → Grants & Fundraising
Finance
Cash, billing, budgets and payment release, with approvals before money moves.
Sidebar → Finance
Accounting
Journal entries, general ledger, period close and statements such as financial position and functional expenses.
Sidebar → Accounting
HR & People
Employees, attendance, timesheets, payroll, contracts and grant labor allocation.
Sidebar → HR
Procurement
Requisition, approval, RFQ or RFP, purchase order and goods receipt, tracked end to end.
Sidebar → Procurements
Assets
Asset register, assignment, maintenance, licenses and consumables.
Sidebar → Asset Management
Governance & Risk
Board records, the risk register and regulatory filings in one place.
Sidebar → Governance & Risk
Administrations
Reimbursements, payment requests, document requests, SOPs and the general helpdesk.
Sidebar → Administrations
Questions
Asked often, answered briefly.
I forgot my password. How do I get back in?
On the sign-in page choose “Forgot password?” and enter your work email. We send a link to set a new password; request another if it expires.
How do I invite teammates?
Go to Settings → Users and add them by email. They receive an invitation and join your organization once they accept. Each member uses one seat.
How does billing work?
Nocthink is priced per seat. New organizations start with a 14-day trial and no card is needed. Seats and invoices live in Settings → Billing.
How do I turn on two-factor authentication?
Open Settings → Security and follow the two-factor steps. You will need an authenticator app on your phone.
How do I submit a reimbursement?
Administrations → Reimburse → New claim. Attach your receipts; the claim then follows your organization’s approval chain.
Where do I report a bug?
Inside the app, use Help → Contact us, or open a ticket in Administrations → General Helpdesk. Include the page and what you expected to happen.
How do I raise a sensitive concern?
Use Report a concern in the app for fraud, harassment, safeguarding or misuse of funds. Reports go only to the handlers your organization has designated, not to the general helpdesk.
Can I export my data?
Lists and reports can be exported as CSV or PDF from their own page. Accounting statements also export to Excel.
Troubleshooting
When something looks wrong.
- Reload the tab with ⌘⇧R (Ctrl Shift R) after an update.
- If a list looks empty, clear the filters at the top of it.
- Missing a menu? Your role may not include it — ask an owner to check Settings → Roles.
- Signed out unexpectedly? Your session may have expired; sign in again.
Security
How your data is kept safe.
- Sessions use HttpOnly cookies and every request is scoped to your organization.
- Two-factor authentication is available to every member.
- Changes to records are kept in audit trails.
- Suspect a compromised account? Change your password and tell an owner straight away.
- The full picture is on the Security page, and cookies are listed in the Cookie Policy.
Contact
Still stuck? A person will answer.
- In the app
The fastest route for customers. Your message reaches us with your organization and page attached, so we can skip the back-and-forth.
- By email
For anything that does not fit a form. We reply within one business day.
- A sensitive concern
Fraud, harassment, safeguarding or misuse of funds go to your organization’s designated handlers, not to us or the helpdesk.
